Cover Fees on Product Purchases

Product purchases can now ask customers to cover the card processing fee, so your organization keeps the full price of every item sold. Until now only donations offered this option, and the processing fee on merch and product sales came out of your payout.

A familiar screen for shoppers

When the option is on, customers see the same cover-fees prompt donors already know. After reviewing their order they see their total and a simple yes or no. Choosing yes adds the processing fee to the charge. Choosing no keeps the price exactly as listed.

Turn it on per workflow

Open any commerce workflow in the dashboard and switch on "Ask customers to cover the fees". The setting is off by default, so nothing changes for your existing workflows until you enable it. You can turn it on for some product flows and leave it off for others. You also choose whether the option starts selected, so customers either opt out or opt in, the same choice you already have for donations.