elevates in-person fundraising.
Stay up to date with the latest features, fixes, and improvements to the Kind Kiosk platform.
A round of fixes to polish receipts, donation entry, and kiosk UI across the dashboard and iPad app.
Not every gift comes through a kiosk. You collect cash at the door, take a check at a pop-up table, or write down a pledge from a major donor. Until now, that money either lived in a separate spreadsheet or got logged straight into your CRM. Either way, it never showed up on the Live Leaderboard running at your event.
Now you can record those gifts right from the dashboard, alongside everything else.
A new Add offline donation button on the donations list opens a quick-entry dialog. Pick the configuration, designation, and campaign, enter the amount, and save. The donation lands in your list immediately with an Offline badge in the source column.
Most offline gifts come from people who have given before. Toggle Add donor information and an autocomplete searches your organization's existing donors as you type. Select one and the email auto-fills, so the gift attaches to the right donor record. Typing a name that doesn't match anyone? Choose Use as new donor and a fresh donor record is created on submit.
We save the last values you use, so if you're at an event, you can quickly input multiple gifts that all use the same configuration or campaign.
Offline donations inherit the configuration's campaign or can specify a different one if needed. Run a single Live Leaderboard at your event whether donors tap a card, write a check, or hand you a pledge card.
If you have a CRM integration connected, you've probably already logged offline gifts there. Offline donations skip CRM sync entirely, so you won't end up with duplicate records.
Need to fix an entry? Offline donations don't support editing, but they can be deleted and re-added.
If your organization is small or doesn't use a donor CRM, offline donations let you keep everything (kiosk, cash, check, pledge) in one place inside Kind Kiosk. Filter by source, export to CSV, and your event totals stay accurate without a separate spreadsheet.
When a kiosk donation flows to Raiser's Edge, the right outcome is usually obvious: returning donors get attached to their existing constituent record, and brand-new ones get a fresh record. The tricky cases are everything in between — a donor who used a new email address, a guest with a common name, a returning donor whose phone or address has updated. We've reworked how matching handles those cases.
A direct email match still wins first. If that misses, we look for a name plus phone or address match — when those line up, we attach the gift confidently. Only when none of those signals agree do we look at name alone, and even then we don't guess: a name-only match creates a new constituent record with a clear NEEDS REVIEW: Possible duplicate name w/ record #X note attached so you can decide what to do.
+ signs now matchA subtle bug was silently breaking any email search containing + (think donor+events@gmail.com) — we weren't URL-encoding the plus sign, so Raiser's Edge read it as a space. Those searches now match correctly.
When a returning donor gives with a new phone number, email address, or mailing address, that information now flows onto their existing Raiser's Edge record as non-primary fields. Their primary contact info stays intact, but you don't lose the new details. This works whether the donor enters the new info on a kiosk or through a QR code donation.
Gift comments are easier to triage now: Matched: Name + Email, Matched: Name + Address, or NEEDS REVIEW: Possible duplicate name w/ record #X (kiosk: "Name"). The donation UUID is still there for traceability.
Sync notes on the Data Sync page are easier to scan now — they sit on their own line beneath each transaction, and hovering highlights the whole row as a single unit so a long list reads cleanly.
Until now, every donor who received a receipt got the same email, whether they left their name or tapped and walked away. That's a missed opportunity. A donor who tells you their name and email deserves a personal thank-you. A guest who taps their card without identifying themselves needs something different: shorter, warmer, and without awkward empty merge tags.
Now you can write both.
Click Customize for anonymous donors and you'll get a second set of fields (subject, header, and footer) exclusively for donors who give without entering contact information. Your default receipt stays exactly how it is. The anonymous variant is a clean slate where you can write copy that fits a quick, unnamed gift.
Think of it this way: your known-donor receipt might say "Thank you, [DONOR_NAME]! Here's your receipt for [DESIGNATION_NAME]." Your anonymous variant can skip the name entirely and use the receipt as a conversion point: "Thank you for your generous gift. Want to see the impact? Follow along at our website" with a link to your newsletter signup, an upcoming event, or a page that turns a one-time tap into an ongoing relationship.
Switch between variants with a dropdown. Don't need separate copy? Use the same receipt for everyone, just like before.
A live preview sits alongside the editor and updates as you type. Toggle between "Known donor" and "Anonymous donor" to see how each variant reads, which merge tags fill in, and which are cleanly removed.
The preview also shows From, Reply-To, and Subject so you can catch issues before they ever reach a donor's inbox. When you're happy with it, hit Send test email to deliver a real receipt to yourself and see how it looks in Gmail, Outlook, or on your phone.
Plain text fields are gone. The new editor gives you bold, italic, underline, headings, bullet and numbered lists, text alignment, links, inline images, and small text for fine print. Upload images directly and they're hosted on our CDN and rendered inline.
Merge tags like [DONOR_NAME], [AMOUNT], and [DESIGNATION_NAME] still work. New: add inline fallbacks with the pipe syntax. [DONOR_NAME|Friend] renders "Friend" when the name isn't available, so your copy always reads naturally.
Configure your default receipt copy in Settings → Email and it applies everywhere. If a specific configuration needs different copy, like a gala configuration that thanks guests for attending, override it on that configuration's Receipts tab. Each configuration can also have its own anonymous variant. Reset to the org default at any time with one click.
You now have more control over the questions your donors see during the donation process. Choose which fields are required, and which are optional. All existing questions have been marked as required, matching the previous behavior.
Configure which fields to collect, mark them as required, and reorder them with drag and drop.
Email inputs now automatically add an opt-in checkbox for QR Code donations and a toggle switch for kiosk or handheld flows. You're in control of the messaging, default state, or even if the opt-in shows.
Set your organization-wide email opt-in defaults from settings.
You can also override the default email opt-in settings on a per-configuration basis, making it easy to tailor the specific language for your exact use case.
Override opt-in settings per configuration for different use cases.
You can now create promo codes for your commerce workflows. Customers enter a code at checkout to receive a discount on their purchase.
Customers see a promo code option on the checkout screen.
This is perfect for running promotions, offering member discounts, or rewarding loyal supporters. Set up codes from your dashboard and start sharing them right away.
The discount is applied instantly and reflected in the total.
A round of fixes to make your kiosks more reliable and your donation workflows smoother.
Your handheld devices now support main menus, so you can offer multiple donation workflows from a single device. It works just like the main kiosk experience.
You can now set a schedule to automatically dim your kiosk screens when your location is closed. The screen dims to its lowest brightness with a dark overlay, helping save energy and extend screen life.
Our aquarium, zoo, and performing arts customers should appreciate this change.
From the Kiosk settings page on your dashboard, enable Power Save Mode and set a schedule. You can set the same hours every day, or customize the schedule for each day of the week.
When the scheduled time arrives, the kiosk screen fades to black. Need to stop Power Save Mode? Just tap the screen. The kiosk will wake up immediately. After 5 minutes of inactivity, it dims again.
As soon as the end time is reached, your kiosk will go back to full brightness.
Many organizations have different hours on different days. You can set unique start and end times for each day of the week, or disable power save entirely on specific days. Perfect for locations that are open late on weekends or closed on certain days.
When you update the power save schedule from your dashboard, the kiosk picks up the change right away. No need to restart the device or wait for a sync.
You'll now receive an email whenever one of your Kiosks has a low battery. No more surprises during events or busy weekends.
When the battery on your kiosk reaches 10%, we will show a dismissible notification on the device. We will also send an email to the users in the organization unless they have opted out.
At 5% we will show a critical notification on the device. No additional email is sent since we've already notified you.
As soon as you plug in the device we'll disable alerts on the kiosk screen.
You can choose to enable alerts for all kiosks or just the ones you care about.
Believe it or not, we have had this happen! To prevent it, we added a cooldown period. We will only notify you once within a 2 hour period.
You can now display how many donations have been made towards a campaign directly on the live leaderboard. Toggle this on from the Leaderboard settings in your Dashboard.
Handheld Devices now send back periodic status updates. This gives you better visibility into whether your handheld devices are online and working correctly right in the Kiosks section on the dashboard.
The admin PIN on your Kiosk now works even without an internet connection. This can be helpful if you need to disable/enable kiosk mode to join a wifi. To do that from the kiosk, you need to open up the admin panel.
Kiosk mode can now be toggled on and off instantly, even without an internet connection! This makes it easier to manage your Kiosks if you are preparing for an event and need to quickly join a wifi without cellular connectivity.
It's important to use Kiosk Mode to ensure your kiosk stays locked to the Kind Kiosk app, preventing it from being used to browse the web or to open other apps.
We're excited to announce one of our most requested features - Raiser’s Edge NXT integration! With this integration connected, all Kiosk data flows to Raiser’s Edge in real-time for your approval.
After talking with multiple organizations that used Raiser’s Edge NXT, it became clear to us that almost all use an approval flow for gifts. We evaluated our options and decided on the “batch gift feature” in Raiser’s Edge. Here's how it works.
First, a donation from the Kiosk immediately shows in your Kind Kiosk Dashboard. We then sync that data to Raiser’s Edge, creating a batch based on the current date (ex: #kk-021926). Each gift on that date will use this same batch. The next day, you review gifts and approve the batch once everything looks good.
Our integration will never replace data in your system. If we identify an email, address, or phone number that was collected from your Kiosk but does not exist in Raiser’s Edge, we'll add it.
When we sync data to Raiser’s Edge, we try to use the same set of rules Blackbaud does to determine a match. If we are confident, you'll see exactly what was matched. If we aren't confident, we mark it as “needs review”. Here are a few examples:
Within the Batch Review for Raiser’s Edge, you'll have this same information listed as a comment to help your team with approvals.
Need to control the Constituent we use for anonymous donations? Have a Constituent Code you want to apply to every Kind Kiosk donation? Want to explicitly set the Acknowledgement Status? You can do all that from the Integration settings page in the Kind Kiosk Dashboard.
We've submitted our integration to the Marketplace and it will be publicly available soon! If you'd like to enable it now, just let us know. We'll walk you through a few quick steps.
We've added a fun confetti animation to your Kiosk when a donation is completed. Sometimes, you just need to make things more fun!
Stay tuned for more donation visualizations soon. Have an idea? Let us know!
Virtual Kiosks are now available in beta. With Virtual Kiosks, you can use a QR code to launch a web-version of the Kiosk.
This allows you to launch multiple donation flows or a custom workflow from any device.
Opt in for the beta.
Example of a Virtual Kiosk Menu
When multiple workflows are enabled for a configuration, we've always shown a main menu on the kiosk. We're excited to take this feature significantly further by giving organizations greater control over the menu experience.
Choose from our standard or full background layouts. Full background layouts allow you to upload an image for the left panel of the main menu, while our standard layout shows your organization's logo and customizable text.
Previously, you were limited to a single donation workflow. With the new main menu, you can have as many as you want. Each one with different suggested amounts, receipt settings, or custom questions.
It's now possible to set up a donation flow for a building fund vs a general donation. Donors can choose which one to use from the main menu.
You're not limited to Donation workflows. If you have Custom Workflows, those can be launched from the main menu as well.
You can add, remove, edit, and reorder menu buttons.
We recommend using 2-4 buttons, but support up to 10. The right panel of the menu is scrollable when you have more than 4 main menu buttons.
An example of the menu builder
The main Menu on the Kiosk app
Want to know when someone purchases a membership or another one of your Commerce Workflow items? We just added a notifications panel to account settings to do just that!
By default we will send notifications for every commerce purchase, but if you really only care about a membership purchase, you can select just that workflow.
This is just the start! We plan to add many other types of notifications. You'll be able to immediately know when:
Let us know if there are any you'd like to see!
We're starting off 2026 with an update to our integration data flow.
If you've enabled an integration that syncs data (like a CRM), you'll now be able to see all data that is being synced from Kind Kiosk in real-time.
We will now show you if a sync is pending, in progress, or has been completed, skipped or failed. You can retry single or bulk syncs at any time.
Most data can't be updated for a donation, but we do allow you to manually correct a designation in case the wrong one was selected in the configuration.
You'll also see a note in the "Latest Donations" panel on the dashboard if there's a problem:
We've always added notes to a donation when syncing to an external platform, but we now add a bit more data:
Here's what it looks like in practice, using Boomerang as an example.
We just shipped some updates to our dashboard to help with reporting and to help you better understand donation amounts from all sources, not just Kiosks.
Our dashboard defaults to showing you data for the current date. While you've always been able to change the timeframe you were stuck with the defaults we gave you:
We just added the ability to select the exact dates you're interested in as well as the granularity. The available options for granularity will change based on the timeframe, but the options are hourly, daily, weekly, monthly, and yearly.
Previously, we grouped all donations in a "Donations from Kiosks" panel. With increased use in QR code donations, Donor Advised Fund gifts, and our newly released Embeddable Donate Button, that panel no longer made sense.
We've updated the panel to "Donations" and updated the graphs to show each source that was used. You'll now see separate lines for Kiosks, QR codes, Donate Buttons, and DAF gifts.
Our Live Leaderboard just got a new feature!
If you'd like to create a friendly competition and gamify your next event, you can now highlight the top donor.
When enabled, we'll show the top donor in the top position of the recent donations list. If your Configuration has a Campaign attached, we will show the top donor for that Campaign. Otherwise, we'll show the top donor for the Configuration.
The Commerce Workflow is often used to sell memberships or physical items. We're excited to announce the ability to add product variants and basic inventory tracking so you can take the Commerce Workflow even further!
If you were using the Commerce Workflow to sell items, such as a hoodie, there was previously not a good way to track different sizes or colors. Or if you used the workflow to sell a symbolic animal adoption, you could not easily set different levels. We've introduced product variants to solve these types of scenarios.
When a variant is added to a product, the Commerce Workflow will show the variant as a secondary navigation. The user first chooses the product, and then chooses the variant. Each variant can have its own picture and details, allowing you to use variants to sell different levels, colors, sizes, and more.
You can mix and match products with variants (ex: S, M, L, XL Hoodie) and products without variants (ex: a coffee mug).
Another highly requested feature for commerce workflows is the ability to track inventory. Inventory can be set for products if they don't have variants, or on the variant directly if they do.
Each time a purchase is made from the kiosk, we reduce the inventory appropriately. Once the inventory reaches zero, the product or variant is marked as "Sold Out".
We're excited to see how our customers use product variants and inventory tracking. If you're interested in using Commerce Workflows with your organization, they are available on our Growth plan and live right beside the Donation workflow you already use.
Kind Kiosk has always included a QR code donation flow in addition to the kiosk. Our QR code donations allow you to take donations with Apple Pay, Google Pay, or credit card. We're excited to bring our streamlined experience to the web!
All you need to do is include our embed script, then add a custom attribute to any element you want to trigger the donation overlay. Images, buttons, and links are all supported. Each element can even point to a different configuration!
We believe your donate button should fit the design of your site. That includes corner rounding, text shadows, fonts, and animations. Since our approach enhances existing elements, you're in complete control instead of trying to recreate a button to match.
Embeddable Donate Buttons use the same configuration you already use with your kiosk. Suggested amounts, custom questions, and layouts will all work seamlessly.
This is just the start! We plan to offer many more enhancements to the donate button and the ability to embed custom workflows in future releases. If you have suggestions, we'd love to hear them!
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